Privacy policy

Last updated: May 14, 2026

Silksbazaar’s Privacy Policy

This privacy policy has been compiled to better serve those who are concerned with how their 'Personally Identifiable Information' (PII) is being used online.  

Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website. 

By using this Website you agree to accept the terms of this Privacy Policy as well as the Website’s Terms of Use.  By accessing or using this Website you expressly consent to our use and disclosure of your 'Personally Identifiable Information' in any manner described in this Privacy Policy.  This Privacy Policy extends to both, users who visit the Website but do not transact business on the Website (“Users”) as well as users who are registered and are authorized by the Website to transact business on the Website (“Registered Customers”).

'Personally Identifiable Information'  - refers to any information that identifies or can be used to identify, contact or locate the person, to whom such information pertains including, but not limited to, name, address, phone number, fax number, email address, financial profiles, identification  number and credit card information. 

At SilksBazaar, we respect your privacy and handle your personal data carefully. We collect personal information that you provide when you place an order or create an account, as well as data collected automatically through site usage.

  • Information We Collect: We collect personal data necessary to process and fulfill your orders. This may include your name, email address, phone number, shipping and billing address, and payment information (such as UPI or card details, which are processed by Cashfree). We also record order history (items purchased, amounts, dates) and any information you provide when contacting customer service. In addition, we automatically collect certain usage data: IP address, device/browser information, pages viewed, and the dates/times of your visits. We may use cookies and similar tracking technologies to gather this data for site functionality and analytics. Cookies help with processes like maintaining your shopping cart, enabling secure checkout, and analyzing site traffic. You can disable cookies via your browser settings, but doing so may prevent some features from working.
  • How We Use Your Data: We use your personal information to process your orders (including verifying payment and arranging shipment), to communicate with you about your purchases, and to respond to your customer service inquiries. We may also use the information to improve our website and marketing: for example, analyzing what products are popular, tailoring marketing communications, or sending you promotional offers (if you’ve consented to such marketing). We will not use your data for purposes beyond what is described here without your consent.
  • Data Sharing: We do not sell your personal information to third parties. We may share necessary information with service providers who assist us: for example, with our payment processor (Cashfree) to complete transactions, and with courier or shipping companies to deliver your orders. We may also disclose data if required by law (such as a court order or government regulation) or to protect our legal rights.
  • Data Security: We implement reasonable security measures (encryption, secure servers, access controls) to protect your data. All payment information is processed through Cashfree’s secure gateway; SilksBazaar itself does not store credit/debit card data. We follow industry practices and applicable laws (such as the Information Technology Act, 2000 and the related Privacy Rules) to safeguard your personal data. (India’s new Digital Personal Data Protection Act, 2023 further strengthens data protection, and we will comply as it becomes applicable.) Despite our efforts, no online transmission is 100% secure.
  • Your Rights: You may review or update your account information at any time by logging into your account on our website. You can also unsubscribe from marketing emails by following the instructions in those emails. If you have concerns about your data or wish to exercise rights (like accessing or rectifying your data), please contact us at the details below. We will also honor any legal requests to delete or restrict data, subject to applicable laws.
  • Cookies and Tracking: As noted, our site uses cookies for functionality and analytics (for shipping rate calculations, payment process flow, site performance, etc.). We may use third-party analytics services that collect usage information (e.g., Google Analytics). None of these cookies transmit sensitive personal or payment data. You can control or delete cookies via your browser, but please note that doing so may disrupt your shopping experience.
  • Contact and Grievance: If you have questions about our privacy practices or wish to file a privacy-related complaint, you may contact our Grievance Officer at [grievance@silksbazaar.com]. We will address your concerns in accordance with applicable regulations.
  • Policy Changes: We may update this Privacy Policy periodically (for example, when laws change). Any updates will be posted on this page with a revised “Last Updated” date. Your continued use of the site after such changes signifies your acceptance of the new policy.

SilksBazaar.com is India’s next-generation AI-personalised saree destination, redefining how women choose silk sarees.

 Currently focused exclusively on Mysore Pure Silk Crepe Sarees, the platform blends heritage craftsmanship with intelligent technology. Our real-time AI Virtual Try-On analyses your skin tone, eye colour, and hair colour to recommend saree shades that truly complement you — eliminating guesswork and elevating confidence.

This is not just online shopping.


It is master-level AI personalisation for the modern generation — where tradition meets precision, and every colour is chosen with purpose.

Your Colour. Your Story. Woven in Pure Silk.

 

This buyer policy is a part of silksbazaar’s terms and conditions. By registering/opening buyers account or purchasing through guest check out in the silksbazaar.com, you are agreeing to this policy and silksbazaar’s terms and conditions. 

As a buyer on SilksBazaar.com, you agree to the following guidelines:

  • Legal Eligibility: You confirm that you are at least 18 years old and legally capable of entering into contracts. By placing an order, you warrant that all information you provide (name, address, payment details, etc.) is accurate and complete. You are responsible for maintaining the confidentiality of your account information.
  • Lawful Use: You will use the site and the purchased products in compliance with all applicable laws. You must not use this site for any illegal or unauthorized purpose. Any fraudulent, abusive, or malicious activity may result in order cancellation or account suspension.
  • Ordering: All purchases are final for personalized products (subject to our Return Policy below). You agree not to cancel an order after it has been confirmed (though we reserve the right to accept cancellations). If an item is out of stock or cannot be made as requested, we will notify you and refund any payment made for that item.
  • Resale: Products purchased from SilksBazaar are for personal use only and may not be resold without our permission.
  • Communication: We encourage buyers to use our messaging tools (email or live chat) responsibly. Do not provide personal financial information or attempt to circumvent the checkout process outside the official channels.
  • Non-Disparagement: You agree not to post false or defamatory information about SilksBazaar, our products, or fellow customers.

Violation of any part of this policy may result in cancelled orders, account termination, and legal action if necessary. By making a purchase, you agree to cooperate with us in resolving any disputes, including providing required documentation or evidence when requested.

 

Understanding with the Issuing Bank

 

All Transactions conducted on the Website for which Valid Cards and Valid Bank Accounts are used for remittance of payment for Transactions on the Silksbazaar.com will also be governed by the terms and conditions agreed to between the buyer and the respective Issuing Bank and payment instrument issuing company and you shall not violate any such terms and conditions. You agree to indemnify and hold harmless the Company and its service providers against any direct or indirect liability that may arise on account of such violation. All online bank transfers from Valid Bank Accounts are processed using the gateway provided by the respective Issuing Bank which support the Silksbazaar.com to provide these services to the Users.

 

Octroi & other local levies (import duties if any)

 

Delivery of items to buyers located in places where octroi or other local taxes and levies are charged will be liable to pay the same to the courier company even though the listing mentioned no such octroi, taxes or levy.

 

These charges are ungovernable and they differ from country to country according to the local rules & regulations.

Multiple Order

If you have purchased the multiple products in one order, then you will receive the different courier from different sellers.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at info@silksbazaar.com. For the purpose of applicable data protection laws, we are the data controller of your personal information.