Returns and Refund Policy

Silksbazaar and its seller follow the path of motto “Right Product, at the Right Time, at the Right Price”.

Due to unforeseen circumstances, neither Silksbazaar nor their sellers have no control over those.

Silksbazaar offers the best quality products, because of the superior fabric (Pure Silk) nature. Moreover, we are with the customers and their protection.

We are indeed, taking another step to serve you better, as our "Double Inspection*" will make more viability, keeping this feature, we wanted to deliver the products which you are expected.

Warranties -  All Pure Silk sarees will have 2 years manufacturing warranties* against - the colour fade.

Returns:

Customer protection enables you to make easy returns for:

a)    If the product is damaged during the shipping – Please note, don’t accept the courier, if you find the courier is been damaged, tampered or opened.

b)    And if there any manufacturing defects - Please note for all handloom products, there will be some yarns misplaces, this will not be considered as defects.

Returns could also have resulted in Refund of money in most the cases.

                a)    Refund – Refund is a process that reversing the money, which has paid by the buyer’s account. Only such cases there is a demand for the return raised by the buyers on certain circumstance like defective, damaged, missing, wrong product or product and description doesn’t match.

b)    The company will scrutinize the case and make a prominent and honest decision to solve the case as per the policy and the proof.

c)    You are also permitted to claim the refund when you have not received the product within the delivery time prescribed.

Replacement – Replacement is an action or a process of replacing something in the place of another.

                       a)    If the buyer wishes to replace the existing product due to defective, damaged, missing, wrong product or product and description doesn’t match.

b)    The company will scrutinize the case and make a prominent and honest decision to solve the case as per the policy and the proof.

For the returns/refunds/replacement, the buyers have to raise the request within 48 hours from the date you have received the product from the courier partner.

Buyers should submit the return request by registering an account or send an email to info@silksbazaar.com addressing the reason for the returns, order Id and attach the appropriate images for the processing on your request.

 *terms & conditions apply